Product Memories
"Does anyone know why we changed the session token handling?"
It's a simple question. But the answer is buried somewhere in a Slack thread from three months ago—back when Sarah debugged the issue, the team discussed it, and everyone agreed on the fix. Now that knowledge is effectively gone.
This happens every day in every team. Important decisions, critical context, and hard-won debugging insights live and die in Slack conversations. And when someone needs that information again? They interrupt the original author, re-discover it from scratch, or worse—make the same mistakes again.
Today, we're introducing Product Memories: a way to capture knowledge from your team conversations and make it accessible forever.
The Problem: Where Knowledge Goes to Die
Slack is where the real decisions happen. Not in Confluence pages. Not in Notion docs. In the messy, fast-moving threads where engineers debug production issues, product managers explain customer context, and teams align on architecture decisions.
The problem is that Slack is terrible at being a knowledge base:
- Search is painful — Finding that one thread from months ago? Good luck.
- Context is fragmented — The decision is in one message, the reasoning in another, the follow-up in a third.
- Knowledge is perishable — When people leave or switch teams, their context leaves with them.
- Interruptions are constant — "Hey, do you remember why we did X?" becomes a daily occurrence.
We've all been there. A new team member asks a question that was thoroughly discussed six months ago. Nobody remembers where. So someone spends 30 minutes explaining it again—or worse, the question goes unanswered and assumptions are made.
Introducing Product Memories
Product Memories solves this by turning your Slack conversations into persistent, searchable knowledge.
Here's how it works: when your team reaches an important insight—a bug root cause, an architecture decision, product context—anyone can mention @emisso to save it as a memory. Emisso extracts the key information, structures it, and stores it in your Product Knowledge Graph.
Later, when someone needs that information, they can ask @emisso directly. It finds the relevant memory and surfaces it instantly—complete with the original context, who saved it, and when.
No more digging through Slack history. No more interrupting colleagues. No more lost knowledge.
How It Works
Step 1: Something Important Happens
Your team is debugging a production issue. After hours of investigation, Sarah Chen finds the root cause:
"Found it! The login error was caused by the session middleware not handling expired tokens correctly. Tokens weren't refreshing because refresh only triggered on 401s, but expired tokens returned 403."
The team discusses in the thread. Mike asks clarifying questions. David suggests adding it to the runbook. This is valuable knowledge.
Step 2: Save the Memory
Ana recognizes this should be preserved. She replies:
"@emisso remember this for future debugging"
That's it. One mention.
Step 3: Emisso Structures the Knowledge
Emisso reads the entire thread, extracts the key information, and creates a structured memory:
- Title: Session Token Expiration Bug
- Summary: Login errors caused by session middleware not handling expired tokens (403 vs 401)
- Area: Authentication
- Context: Full thread with discussion
- Saved by: Ana García
- Date: January 14, 2026
This memory is now part of your Product Knowledge Graph, connected to related topics like authentication, middleware, and session handling.
Step 4: Someone Needs the Knowledge
Three months later, Alex Rivera joins the team. He's working on the auth system and encounters something strange:
"@emisso does anyone know why we changed the session token handling? I'm seeing some edge cases with expired tokens."
Step 5: Instant Answers
Emisso finds the relevant memory and responds immediately:
"I found a relevant product memory about this:
Session Token Expiration Bug The login error was caused by the session middleware not handling expired tokens. Tokens weren't refreshing because refresh only triggered on 401s, but expired tokens returned 403.
Saved by Sarah Chen · January 14, 2026"
Alex gets the full context in seconds. Sarah isn't interrupted. The knowledge survived three months and a new team member.
Why This Matters
Faster Onboarding
New team members can query the collective knowledge of your team from day one. Instead of asking "obvious" questions, they can ask Emisso and get answers with full historical context.
Fewer Interruptions
Senior engineers spend less time re-explaining past decisions. The knowledge is captured once and accessible forever. Your team's experts can focus on new problems, not repeating old explanations.
Knowledge That Survives Turnover
When people leave, their knowledge usually leaves with them. Product Memories captures that institutional knowledge before it's lost. The context behind decisions, the reasoning for architectural choices, the lessons from past incidents—all preserved.
No Behavior Change Required
Your team already discusses things in Slack. Product Memories just adds one step: mention @emisso when something important happens. No new tools to adopt, no workflows to change, no docs to write.
Get Started
Product Memories is available today for all Emisso workspaces with the Slack integration enabled.
To start capturing memories:
- Connect Emisso to your Slack workspace
- Invite
@emissoto relevant channels - When something important is discussed, mention
@emissoto save it - Query anytime by asking
@emissoin any channel
Your team's knowledge deserves better than being lost in Slack history. Start building your Product Knowledge Graph today.
Product Memories is part of Emisso's mission to transform how teams communicate about their products. Have feedback or questions? Reach out at hello@emisso.com.